Refund Policy

At ANKAR ITHALAT IHRACAT HAYVANCILIK LTD STI, we are committed to providing the best products and services to our customers. We understand that there may be situations where a refund is necessary. Below is our refund policy to ensure a smooth and transparent process for all purchases.

1. Eligibility for Refunds

Refund requests will be considered under the following conditions:

• The product is damaged or defective upon delivery.
• The product does not meet the specifications or description as advertised.
• The product is returned within 14 days of purchase.
• The product has not been used, installed, or altered in any way (for machinery and equipment).

2. Non-Refundable Items

Certain items are non-refundable, including:

• Customized products.
• Products purchased as part of a special offer or discount.
• Used, installed, or damaged products that are not covered under warranty.
• Products that have been subject to user negligence or mishandling.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer service at info@ankarithalatihracat.com or via WhatsApp at +90 545 726 61 38 / +90 544 726 0697 within 14 days of receiving the product.
• Provide your order details, including the purchase date, product name, and photos of the damaged or defective item (if applicable).
• Once your return request is approved, we will provide instructions on how to return the product.

4. Refund Process

Once the returned product is received and inspected, we will process your refund:

• Refunds will be credited to the original payment method.
• The time frame for the refund to appear in your account may vary depending on your payment provider, typically within 7-14 business days.
• If the product is returned in a condition that does not meet the eligibility criteria, we may issue a partial refund or refuse the refund request.

5. Shipping Fees

Shipping costs are non-refundable, except in cases where we have made an error in the product shipped or the product is defective.

6. Contact Information

For any questions regarding the refund policy or to initiate a return, please contact us at:

• Email: info@ankarithalatihracat.com
• WhatsApp: +90 545 726 61 38 / +90 544 726 0697
• Address: White Corner Plaza K1: D:11 6 M. Oba Mimar Sinan Merkez Mahallesi M. Armagan Sokak, Buyukcekmece, Istanbul, Turkey.

We strive to ensure your satisfaction with every purchase. If you have any concerns, please do not hesitate to reach out.